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Our Terms Keep Your Account Safe

When you open an account with pk998, these terms shape how deposits and withdrawals work, how we handle your data, and what happens if you need to change…

Clear deposit and withdrawal stepsData protection and privacy rulesAccount security and verificationSupport contact and dispute paths
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pk998 Our Terms Keep Your Account Safe
HOW TO REACH US

Get Help With Your Account

Live Chat Open your account and tap Support in the lobby.
Email Support Send account questions, disputes, or data requests to our support inbox.
Account Settings Log in to your account, go to Security or Profile, and update your contact…
DATA AND SECURITY

How We Protect Your Account

Password Security

Your account is encrypted and tied to your password. Never share your login details.

Withdrawal Verification

Before we send money to your JazzCash, Easypaisa, Raast or bank account, we confirm your identity.

Payment Processor Rules

JazzCash, Easypaisa, Raast and Bank Transfer have their own security and eligibility rules.

Data Retention

We keep your account data, transaction history and identification documents as long as your account is active, plus a period…

Cookie and Tracking

Our platform uses cookies to remember your login, language and gameplay preferences.

Account Changes

Want to update your contact email, phone number, or payment method? Go to Account Settings and make the change.

Frequently Asked Questions About Terms

Enter your email, create a password, and confirm you meet local age and location requirements. Your account is active immediately. Before you can withdraw, we will ask for ID verification. Deposits via JazzCash, Easypaisa, or Raast do not require verification upfront.

Verification protects your account from fraud and ensures your money goes to the right person. We ask for a copy of your ID and sometimes a photo selfie. Once verified, you stay verified for future withdrawals unless something changes.

No. Your JazzCash, Easypaisa, Raast or Bank Transfer account must be registered in your own name. Deposits from other people's wallets may be blocked or reversed. Withdrawals always go back to the payment method used for deposits.

Tap Forgot Password on the login screen. We send a reset link to your email. Click the link, set a new password, and log in. If you cannot access your email, contact support and we will verify your identity before resetting it for you.

Yes. Go to Account Settings and select Close Account or Pause Account. Closing is permanent; pausing gives you time away. Your remaining wallet balance stays in your account. Reopen whenever you want if you chose to pause.

Deposits via JazzCash, Easypaisa, or Raast usually appear in your wallet in under one minute. Bank Transfers may take 1–3 business days depending on your bank. Withdrawals are processed the same day if verified before 5 PM, otherwise the next business day.

Contact support with your account ID, the date, and details of the issue. Provide any screenshots or transaction IDs. Our team investigates and replies within 2–3 business days. If you are not satisfied, you can escalate the dispute through our formal resolution process.

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